FAQ

FAQ - Untamed Horizons

1. What are your shipping options and how long will my order take to arrive?

Domestic (United States): We offer a shipping timeframe of 7-14 business days for most US orders.
International: For international orders, delivery can take between 14-31 business days depending on your location.

Please note that due to international customs procedures, shipping times can sometimes be delayed.

2. Do you provide tracking information for my order?

Yes! Once your order has shipped, you’ll receive tracking information. We upload tracking data as soon as it becomes available, so you can monitor the progress of your delivery.

You can check the status of your shipment directly on our website under Track Your Order.

3. How can I track my order?

You can easily track your order by visiting our Track Your Order page on the website. Just enter your tracking number, and you'll see the current status of your package.

4. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact our customer support team within 24 hours of placing your order. Once an order is processed and shipped, we cannot modify the address.

5. What is your return policy?

We offer 30-day returns for all items purchased on our website. If you're not completely satisfied with your order, you can return it within 30 days of receiving your package. Please ensure the items are in their original condition for a successful return.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds will be processed once the return is received and inspected.

6. How do I return an item?

To initiate a return, please follow these steps:

Contact our customer service team at untamedhorizons1@gmail.com with your order number and reason for return.
We will provide you with instructions for returning the item.
Once we receive your returned item, we will issue a refund to your original payment method.

7. Do you ship internationally?

Yes, we do! We offer shipping to most countries worldwide. For international orders, shipping times may range from 14-31 business days depending on the destination.

Please note that customs duties, taxes, or import fees may apply in certain countries, which are the responsibility of the customer.

8. Can I cancel or modify my order after it’s been placed?

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please reach out to our customer service team within 24 hours. After the 24-hour window, we can no longer make changes or cancellations.

9. What happens if my package is lost or damaged?

If your package is lost or damaged in transit, please contact us immediately. We’ll work with the carrier to resolve the issue, and if necessary, we’ll issue a refund or send a replacement.